Telecommunications services customer support

We are committed to providing timely and quality customer service. We help support federal agencies define business needs and provide solutions of telecommunications and enterprise infrastructure services. Our dedicated teams of Solutions Brokers are prepared to help agencies with acquisition planning and execution efforts for each of our telecom contracts.

Our SBs can assist agencies with defining business requirements, develop solicitations, acquisition planning and task order execution efforts. SBs also coordinate with other organizations support of life-cycle project management and implementation, service ordering and delivery of vendor services.

Our SBs provide agencies with a single point of contact for assistance with Networx (Enterprise and/or Universal) and WITS3 related activities such as inventory, delivery of vendor services, vendor billing, dispute resolution and service level agreement management, and service order notification.

For assistance, find your Solutions Broker by inserting your agency in the search box of the support table below.

Consumer Financial Protection Bureau (CFPB)

Contact us

Hours for live chat and calls:
Sun 8 p.m. - Fri 8:30 p.m. CST

Expiring Contracts

Connections II, FedRelay, Local Telecommunications Services, Networx and WITS3 have expired and are transitioning to the Enterprise Infrastructure Solutions (EIS) acquisition. Learn more about transition.

Last updated: Aug 27, 2024

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Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.